1.Overview
This Privacy Policy describes how this independent educational website ("we," "us," or "the Site") handles information when you visit and interact with it. We built the Site to explain and teach about Tripo AI, and we aim to collect as little personal information as reasonably possible.
We are not Tripo and not VAST. If you use the official Tripo product, that service has its own separate privacy policy which governs your account and the data you submit there.
2.Information we collect
Information you give us
Our contact form works by opening your own email application with your message pre-filled - the Site itself does not store what you type. If you choose to email us (for example, to ask a question or report a correction), we receive whatever you include, such as:
- Your name and email address
- The topic you select and the content of your message
Information collected automatically
Like most websites, our hosting provider and any analytics we use may automatically record limited technical information for security and to understand general usage, which can include:
- Your IP address and approximate region
- Browser type, device type, and operating system
- Pages viewed, referring links, and timestamps
We do not ask for sensitive personal information, and we do not knowingly collect more than what is described here.
3.How we use information
We use the limited information above to:
- Respond to your questions, feedback, or correction requests
- Operate, maintain, and secure the Site
- Understand which content is helpful so we can improve our guides
- Detect, prevent, and address technical issues or abuse
We do not use your information for automated decision-making, and we do not sell it.
5.Third-party links & embedded content
The Site links to external websites - most importantly the official Tripo site at tripo3d.ai - and may embed third-party content such as YouTube tutorial videos. When you follow a link or interact with embedded content, the third party may collect information about you under their own privacy policies, which we do not control.
- Embedded videos (e.g., YouTube) may set cookies or collect data when they load or play.
- Outbound links take you to services governed by their own terms and policies.
We encourage you to review the privacy policies of any third-party services you visit.
7.Data retention
We keep information only as long as needed for the purposes described here - for example, keeping email correspondence long enough to resolve your inquiry - after which we delete or anonymize it. Automatically collected logs are typically retained for a limited period for security and analytics.
8.Your privacy rights
Depending on where you live (for example, under the EU/UK GDPR or the CCPA in California), you may have rights to:
- Access the personal information we hold about you
- Request correction or deletion of that information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
To exercise any of these, contact us at hello@tripo3ds.com. We will respond within the timeframe required by applicable law. Note that requests about your official Tripo account must be directed to Tripo, not to us.
9.Children's privacy
The Site is intended for a general audience and is not directed to children under 13 (or the minimum age required in your region). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
10.Security
We take reasonable technical and organizational measures to protect information against loss, misuse, and unauthorized access. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
11.International visitors
The Site can be accessed from around the world. If you access it from outside the country where our servers or service providers are located, your information may be processed in a different jurisdiction with different data-protection laws. By using the Site, you understand that your information may be transferred and processed in this way.
12.Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes may be highlighted on the Site. Your continued use after an update means you accept the revised policy.
13.Contact us
Questions about this Privacy Policy or how the Site handles your information? Reach us at:
- Email: hello@tripo3ds.com
- Or use our Contact page
Reminder: For anything about your Tripo account, credits, billing, or the product itself, please contact the official team at tripo3d.ai.